You could remove the case, very carefully. An ultrasonic knife and lots of patience will get you there however there are no replacement cases available and you can’t get it open without butchering it. The inbuilt charger is a balance charger. The individual cell voltages are available in the GO4 app.
Apr 3, 2018. #1. My latest Mavic Pro battery failed after only a few uses. Because it’s cells are faulty, DJI will not provide full or pro-rated replacement — not based on length-of-ownership warranty consideration, but because of an inherent manufacturing flaw that resulted in early failure. ”We sincerely apologize for the inconvenience
DJI Protective Carry Shoulder Bag for DJI Mavic or DJI Spark. £58.99 £39.99. Freewell ND Neutral Density and CP Circular Polarising Filters for DJI Mavic Pro - (4K Series) - 6 Pack. £99.99 £79.99. Freewell Protective Silicone Sleeve / Skin for DJI Mavic Pro Remote Control. £9.99.
Imagine the revenue wasted if DJI had to communicate and respond to every problem someone occurred! A battery for the mavic pro costs less than a $100cdn so why are you trying to get service? Maybe you still have warranty but I didn’t see that in your post. I had a DJI Phantom 3P a couple years ago. Warranty over. The gimbal stopped working. DJI Smart Battery open- How to Disassembly battery Mavic ProPLEASE SUBSCRIBE:

DJI Fly. Tap the takeoff icon at the left side of the screen, and then press and hold the “Take off” button in the middle to take off your drone. DJI GO 4. Tap the takeoff icon at the left side of the screen, and then slide to take off your drone.

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dji mavic pro battery case